A NOTICE TO OUR PATIENTS
Accu Copy of Greenville, Inc. (“Accu Copy”), one of our vendors, is a printing company which sends out billing statements and letters, among other services. This notice is to inform you that Accu Copy notified us of a recent incident which may have involved our personal information.
On approximately May 15, 2020, Accu Copy confirmed that a server containing some Physicians East patient data was impacted by a security event that began April 1, 2020 and was detected by Accu Copy on approximately April 10, 2020. On June 26, 2020, after extensive review, it was definitively determined the impacted Accu Copy servers may have contained letters sent to Physicians East patients which (depending upon the letter type) might have referenced patient names, dates of service, limited treatment information, physician names, and information related to the amounts charged for services. Fortunately, information regarding patient medical records, Social Security numbers, insurance policy numbers, credit card numbers, and other sensitive financial information were not impacted.
Accu Copy has taken this matter very seriously and has assured Physicians East that it has taken extensive steps to prevent additional incidents. This includes changing all user and administrator passwords and contracting with a cybersecurity firm to assist with an investigation. Accu Copy recommends that individuals remain vigilant and monitor account statements and credit reports carefully and report discrepancies to law enforcement.
Accu Copy is sending affected individuals a notification letter to the last known address. If any individuals have questions, please call toll-free 1-888-259-9992, Monday through Friday, between 9:00 a.m. and 9:00 p.m. Eastern Time.
